1.1 No service/offer can be purchased without creating an account with tamtam.mu.

1.2 No person shall register on this Website unless:

1.2.1 The user agrees & will at all times comply with all the terms and conditions set forth by tamtam.mu

1.2.2 The user is at least 18 years of age

1.3 A registered account on tamtam.mu can only be in the name of one person and he/she can only create and hold one account that they are solely responsible for managing.

1.3.1 Your account is non-transferrable and may not be sold, combined, or otherwise shared with any other person. If you violate any of these limitations we may terminate your account, and, without limitation, you may forfeit any pending, current or future promotional account credits and any unredeemed deals in your account.

1.3.2 If we terminate your account, you may not re-enroll or join under a new account unless we formally invite you. If you commit fraud or falsify information in connection with your use of the website or in connection with your tamtam.mu account, your account will be terminated immediately and we reserve the right to hold you liable for any and all damages that we suffer, to pursue legal action through relevant local and national law enforcement authorities and to notify your Internet Service Provider of any fraudulent activity we associate with you or your use of the Site.

1.4 You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password or account is being, or is likely to be, used in an unauthorized manner, failing which we will not be liable for any loss, damage and/or prejudice suffered as a result of such use. Furthermore, you agree to accept responsibility for all activities that occur under your account.

1.5 If you have any questions or need help in any way, please contact our Customer Service department at info@tamtamtours.com.

Services / Offers that you purchase through tamtam.mu are subject to the terms below:

2.1 All prices are listed in Mauritian rupees.

2.2 All prices are inclusive of VAT at the applicable rate at the time of your order.

2.3 Offers and Services, once sold are not exchangeable and non-refundable.

2.3.1 All purchases are final, and no changes to the Deal Conditions, Highlights, or Description are allowed. These will be stipulated at the time of purchase and on the confirmation email.

2.3.2 The user will be required to read and accept the terms and conditions which are displayed on our website before making a purchase. Once the purchase has been made, the user and merchant will be bound by such terms and conditions and both parties will receive a purchase confirmation email.

2.3.3 If for extenuating circumstances a refund is given, the user is required to send bank details immediately to info@tamtamtours.com. Tamtam.mu will finalize all refunds during working hours prior to 5 pm.

2.4 To purchase and redeem a service bought on tamtam.mu, you must be a Mauritian Citizen or Resident (resident permit) and have Identification to prove it. This ID must be shown to the merchant at the time of redeeming any purchase.

2.5 Tamtam.mu does NOT guarantee its clients against pricing errors or issues with regards to programming, technological and computer issues.

2.6 Deals are redeemable for certain services or experiences offered by, or facilitated through, the Merchant identified on the offer. The Merchant is solely responsible for redeeming the offer. The Merchant is the issuer of the deal and is solely responsible for all goods and services provided to you and for any and all injuries, illnesses, damages, claims, liabilities and costs (“ Liabilities”) it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a deal or not.

2.7 When rendering our services, the information that we disclose is based on the information provided to us by Suppliers (Hotels & leisure partners). As such, the Suppliers are responsible for updating Tam Tam with all rates, availability, and other information which is displayed on our Platform. We will use reasonable skill and care in performing our services and do not guarantee that, all information is accurate, complete, or correct. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification, or star rating of any Supplier (or its facilities, venue, products, or services) made available.

2.8 It is strictly prohibited to purchase any offer or service on tamtam.mu and resell said offer to a third party. Our Service is made available for personal and non-commercial use only. Therefore, you are not allowed to resell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.

2.9 Any attempt to redeem a service or offer in violation of these Terms of Use will render the service or offer purchased void. These rules apply to all promotional deals that we make available, unless a particular deal’s “Deal Conditions” states otherwise, and except as otherwise required by law. In the event of a conflict between these rules and a deal’s conditions, the deal’s conditions print will control.

3.0 Tamtam.mu may, in its sole discretion, verify a user’s identity prior to processing a purchase. In addition we may also refuse to process, or may cancel, a purchase, as reasonably deemed necessary to comply with applicable law or to respond to cases of misrepresentation, fraud, or known or potential violations of the law or these Terms of Use.

3.1 You waive and release tamtam.mu from any Liabilities arising from or related to any act or omission of a Merchant in connection with your use of an offer or the goods or services it provides.

3.2 Each and every deal will have a unique deal code in it to safeguard the merchant from redemption of duplicate deal.

3.3 Last-Minute Deals and Flash Sales

3.3.1 You should read carefully and fully accept all Deal Conditions, Deal Highlights & the Deal Description when you place your order. Photographs do not form part of the contract of sale and are for guidance only. The merchant is responsible for all details and materials placed on tamtam.mu.

3.3.2 We reserve the right to withdraw or vary our offers and promotions at any time, further to the confirmation of your order, without notice.

3.3.3 The life span of any deal at any point is reflected on your booking confirmation.

4.1 Payment can only be valid if effected by Credit Card (ie. Visa card or Master Card), Internet Banking Transfer, or Direct Deposit.

4.1.1 Under no circumstances will tamtam.mu be liable for any kind of commission that your bank might charge you.

4.2 You guarantee that the credit card details are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost.

4.3 After placing your order, your credit card shall automatically be debited with the full amount due upon logging out of your account.

4.4 Once payment is cleared, you will receive an automated confirmation email of your order.

Users of tamtam.mu can make a purchase in a highly-secure environment without any fear. Tamtam.mu has implemented every measure to not only secure your personal information but has increased security when it comes to Credit Card Purchases. Our system is designed in a way that none of the users' Credit Card information is collected by any other entity other than DPO. Tamtam.mu will never take any Credit Card information over the phone and never will an employee have access to any information such as Credit Card Number, Expiration date, CVV code, etc. All payments are processed directly by the state of the art online payment gateway of DPO.

Once you have made the payment, a Booking Confirmation will be made by e-mail immediately after you "Place Order". It is your duty to provide us with an accurate email address. If you do not receive a confirmation e-mail within the next 15 Minutes of finalizing payment, you should contact our Customer Services department at info@tamtamtours.com

Our Booking Confirmation e-mail will serve as proof of valid purchase and will contain relevant information about the purchase and particulars of the hotel or services concerned. Please read and check carefully all the information contained in your Booking Confirmation e-mail to ensure that it conforms to your reservation. If there are any discrepancies to the details, we request that you inform info@tamtamtours.comimmediately by phone or by contacting our Customer Service department that is open Monday-Friday from 9 am to 5 pm.

You are required to print and produce your Booking Confirmation when you check-in at the hotel or service, as well as valid Mauritian ID or a Mauritian residency permit. Please note that the identification of the person whose name is on the purchase must be provided when checking in.

Should a Non-Mauritian citizen or resident purchase a deal, or if the Mauritian Citizen or Resident forgets identification when redeeming the deal, the Merchant reserves the right to not honor the deal purchased and no refund will be granted.

Visitors can make the purchase in a highly-secure environment without any fear due to the fact that the site is designed in a way that none of the payment information of the customers is stored. In addition we offer protection as tamtam.mu does not collect any of your credit card information as all payments are processed by DPO and their online payment gateway.

Tamtam.mu will never have access to your credit card details and no one can access your details through our secure online store. This encryption is designed to help prevent any unauthorized person from intercepting or reading any application information you send us.

7.1 By registering with us and ordering from us, you consent to us collecting, recording, and processing your personal data to process your orders, improve our service to you, and to inform you of promotions and special offers. All data is collected lawfully, in accordance with the Data Protection Act 2004.

7.2 We will only send you information on promotions and special offers with your permission.

7.3 If you have any further questions in relation to Privacy Policy, please do not hesitate to contact our Customer Service.

8.1 Use of rooms for hotel deals

8.1.1 Please note that, international standards state that rooms are only available for check-in at 14:00 and check-out by 12:00, irrespective of the time of arrival or departure or the means of transport used.

8.2 Meals for hotel deals

8.2.1 If meals are part of an accommodation package, the number of meals depends on the number of overnight stays. Full board normally includes breakfast, lunch, and dinner. Half board normally includes breakfast and dinner, depending on the package. Accommodation which includes main meals generally starts with dinner on the day of arrival at the hotel and terminates with breakfast on the day of departure. If one or more meals cannot be taken, no refunds will be made. Drinks are not included with the meal, unless specified otherwise on the deal specifications.

8.3 Images

8.3.1 Whilst we make every effort to ensure that property images and descriptions of amenities and facilities displayed on tamtam.mu are accurate and updated, we cannot guarantee this always to be the case as we obtain this information from our Suppliers.

8.4 Classification

8.4.1 We offer star ratings as a general guide. Tamtam.mu uses the official local rating set by the standards of Mauritius. Standards can vary between hotels and accommodation of the same class, tamtam.mu is not responsible for any dissatisfaction

8.5 Links to third party websites & advertisements

8.5.1 The Site contains links to websites maintained by other parties. These links are provided solely as a convenience to you and not because we endorse or have an opinion about the contents on such websites. We expressly disclaim any representations regarding the content or accuracy of materials on such websites or the privacy practices of those websites. If you decide to access websites maintained by other parties, you do so at your own risk.

9.1 Products and Suppliers

We sell a variety of travel-related products from different suppliers and service providers (“Suppliers”). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions. Our website, which is referred throughout this Agreement, can be found at www.tamtam.mu

Tamtam travel department is acting as intermediary or a “Booking Agent” for products and services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, cruises, etc.). We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services.

All airline tickets are subject to supplemental price increases that may be imposed after the date of purchase. Post-purchase price increases may be applied due to additional costs imposed by a supplier or government. You may be charged additional sums by Tam Tam to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof. Acceptance of these terms and conditions hereby consent you to any post-purchase price increases and authorize Tam Tam to charge you for such additional amounts.

9.2 Deposits and Payment

Any deposits from you are non-refundable. Payment of a deposit enables us to hold a reservation for you but does not guarantee the price. The price can only be guaranteed once we receive full payment and other travel documents have been issued, subject to any terms and conditions of the Supplier. We will advise you of the date that full payment is required. Upon the provision of your payment information, you are authorizing us to make the payment arrangements with the corresponding Suppliers.

We reserve the right to refuse personal cheques as a method of payment. After full payment, the conditions of the contract with your Supplier may permit them to increase the cost of your arrangements. If we are acting as your Booking Agent, we will pass on any such increase to you as we become aware of such an increase. If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change after you have paid in full.

9.3 Documentation

Our general practice is to send documents to our customers electronically whenever possible.

9.4 Cancellations and Changes

Your contract with your Suppliers may allow them to cancel or amend bookings. If we are your Booking Agent, we will ensure that you are promptly notified of any significant changes once we become aware of such change if there is time before your departure, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or canceling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.

If you have booked a flight and we are alerted to a significant schedule change by your airline before you leave the country, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes.

After you have left the country, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly.

10.1 Your Acceptance of these Terms and Conditions

By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, including Parts 1-3 of this Agreement and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation of any such terms and conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any monies paid for your reservation or purchase, (c) you being denied access to the applicable travel-related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.

You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act on behalf of those you represent and accept these terms and conditions on their behalf, and (c) the information supplied by you or members of your group is true and correct. You are responsible for informing such other persons of all terms and conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.

10.2 If You Change Your Booking

Where a change requested by you to your travel/accommodation/activity arrangements is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges. Please contact your original booking agent to enquire about changes or send a mail to info@tamtamtours.com to the attention of your travel consultant. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.

Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavor to make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

Flights must be taken in the sequence they appear on your ticket or e-ticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’, which could result in extra charges and/or your whole flight itinerary being canceled and/or render your ticket void.

10.3 If You Cancel Your Booking

If you cancel your arrangements, subject to all applicable terms and conditions, you may be entitled to a partial refund. In addition to the cancellation terms and conditions of your Supplier(s), our standard fees will apply as may be outlined on your receipt or booking confirmation. We need to receive from you your original voucher before any applicable refund can be considered. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable.

Refunds will only be paid to you once we have received the funds back from the Supplier(s). Generally flight tickets cannot be refunded if they are partially used. We are not responsible for a Supplier’s failure to pay a refund.

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

10.4 If You Have A Complaint

If you have a problem during your holiday, please inform the relevant Supplier (e.g. your hotel) immediately. Should they be unable to resolve the matter, please immediately contact us either through the office where you made your arrangements, through info@tamtamtours.com or www.tamtam.mu, or on our emergency telephone number, available 24/7, on 2306865805 (we respectfully request you to be considerate of time zones). If you fail to timely contact us, we will not have the opportunity to investigate your complaint and attempt to rectify any error while you are away, and this may affect any refunds if available.

10.5 Travel Documents and Destinations

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.

Prior to booking international travel, we recommend that you review any Government’s prohibitions, warnings, and advisories applicable to your destinations. By offering travel to any particular destination, we do not represent that travel in such a destination is safe or without risk.

10.6 Passport, Visa and Immigration Requirements

It is your responsibility to fulfill the passport, visa, and other immigration requirements applicable to your itinerary. You should confirm these requirements with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

You are also required to carry a valid International Student I.D., and International Youth I.D. or an International Teacher I.D. card if you are traveling on a special student/youth/teacher ticket. It is your responsibility to verify this with our travel expert who is assisting you.

10.7 Insurance

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We may be able to arrange travel insurance to be provided to you, furnish you with a quote, and answer any queries you may have regarding the insurance.

10.8 Travel Advice and Vaccinations

You should refer to the travel advice posted by W.H.O for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your sole responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.

10.9 Hazardous Materials Disclosure

All applicable laws strictly forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in arrest, prosecution leading to imprisonment and/or fines and prohibition from traveling. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosive, and radioactive materials. Examples: paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals.

There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information review the information found at TSA’s prohibited items webpage at http://www.tsa.gov/traveler-information/prohibited-items.

Tamtam.mu retains the right at our sole discretion to deny service, or access to the Site or an account to anyone, at any time and for any reason. You acknowledge that there may be interruptions in service or events that are beyond our control. While we use reasonable efforts to keep the Site accessible, the Site may be unavailable from time to time for any reasons such as routine maintenance. You understand and acknowledge that due to circumstances both within and outside of our control, Site access may be interrupted, suspended, or terminated.

We reserve the right at all times to discontinue or modify any part of this Agreement as we deem necessary or desirable. If we make changes that materially affect your use of the Site or our services we will notify you by sending you an email to the email address that is registered with your account and/or by posting notice of the change on the Site. These changes will be effective immediately for new and existing users of tamtam.mu and for all deals purchased after the effective date of the change. We suggest that you revisit our Terms of Use from time to time to ensure that you stay informed of any such notifications of changes to the Site. Your use of the Site after we update these Terms of Use will constitute acceptance of the modified Terms of Use.

We also reserve the right to change or discontinue any aspect or feature of our services or the Site including, but not limited to, requirements for access or use.

13.1 This Site and any Microsite contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound, and the entire contents of the Site are protected by copyright, trademark, and other intellectual property laws of Mauritius.

13.2 You will not upload, post or otherwise make available on this Site any material protected by copyright, trademark or other proprietary rights without the express permission of the owner of the copyright, trademark or other proprietary rights. Tamtam.mu does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission.

13.3 " tamtam.mu", the Tamtam.mu logos, and variations thereof found on the Site are trademarks owned by tamtam.mu and all use of these marks inures to the benefit of tamtam.mu. Other marks on the site not owned by tamtam.mu may be under license from the trademark owner thereof, in which case such license is for the exclusive benefit and use of tamtam.mu unless otherwise stated, or maybe the property of their respective owners. You may not use tamtam.mu’s name, logos, trademarks, or brands without tamtam.mu's express permission.

YOU EXPRESSLY AGREE THAT USE OF THIS SITE IS AT YOUR SOLE RISK. NEITHER TAMTAM.MU, DIRECTORS OR EMPLOYEES, WARRANT THAT USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO (I) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THIS SITE, OR (II) THE ACCURACY, COMPLETENESS, RELIABILITY OR CONTENT OF ANY INFORMATION (INCLUDING, BUT NOT LIMITED TO, PRODUCT DESCRIPTIONS, SERVICES, PRODUCTS, DEALS, OR STATEMENTS (AS DEFINED ABOVE) PROVIDED THROUGH THIS SITE. THE SITE AND ALL CONTENT, STATEMENTS AND OTHER INFORMATION CONTAINED ON THE SITE, AND PRODUCTS AND SERVICES ACCESSIBLE OR AVAILABLE THROUGH THE SITE ARE MADE ACCESSIBLE OR AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS. TAMTAM.MU HEREBY DISCLAIMS ANY AND ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE CONTENT, STATEMENTS OR OTHER INFORMATION CONTAINED ON THE SITE, OR THE PRODUCTS OR SERVICES ACCESSIBLE OR AVAILABLE THROUGH THE SITE, INCLUDING, BUT NOT LIMITED TO, THOSE OF TITLE NONINFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE.

IN NO EVENT SHALL TAMTAM.MU, DIRECTORS, EMPLOYEES, MERCHANTS, PARTNERS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, THE CONTENT, STATEMENTS AND OTHER INFORMATION CONTAINED THEREIN, THE PRODUCTS OR SERVICES ACCESSIBLE OR AVAILABLE THROUGH THE SITE OR THESE TERMS OF USE. IN NO EVENT WILL TAMTAM.MU LIABILITY IN CONNECTION WITH A DEAL OR A PRODUCT OR SERVICE EXCEED THE AMOUNTS PAID FOR SUCH DEAL, PRODUCT OR SERVICE. TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE AMOUNTS PAID BY YOU DURING THE SIX MONTHS PRECEDING THE BRINGING OF ANY CLAIM, OR TEN THOUSAND RUPEES, WHICHEVER IS LESS.

16.1 This Agreement shall be construed in accordance with and governed by the laws of Mauritius. The parties irrevocably consent to the exclusive jurisdiction of the Mauritian Courts for purposes of any proceedings relating to this Agreement and waive any objection to the convenience of any such court.

16.2 Any provision of this Agreement, which is prohibited or unenforceable, shall be ineffective only to the extent of such prohibition or unenforceability, without invalidating the remaining provisions hereof.

You agree to defend, indemnify and hold harmless tamtam.mu, its respective directors, officers and employees from and against all claims and expenses, including attorneys’ fees, arising out of or related to any products or services purchased by you, or any Statements submitted or posted by you, in connection with the Site or any use of the Site in violation of these Terms.

You are solely responsible for your interactions with Merchants and other users of the Site. To the extent permitted under applicable laws, you hereby release tamtam.mu from any and all claims or liability related to any product or service of a Merchant, any action or inaction by Merchant, including Merchant’s failure to comply with applicable law and/or failure to abide by the terms of a tamtam.mu, and any conduct, speech, or Statements, whether online or offline, of any other user.